Are you ready to join a dynamic team where creativity, collaboration, and innovation are at the heart of everything we do? If you thrive in a fast-paced, hybrid work environment that values excellent communication, attention to detail, and a solutions-oriented mindset, then this Marketing Associate position, with a focus on coordinating digital sales, might be for you!We are a leading force in the automotive digital advertising industry, and as a Digital Sales Coordinator, you will play a crucial role in supporting our internal and external clients throughout the entire lifecycle of their advertising campaigns. From the moment an order is placed to the successful launch of a campaign, you will be at the forefront, ensuring every detail is communicated and executed. Join us and become an integral part of our team, where your contributions will make a real impact, and you'll have the opportunity to grow into a subject matter expert in a culture that values continuous learning and development. If you're looking for a company that embraces problem solving and teamwork, we invite you to explore this exciting opportunity.

This person should have a passion for programmatic advertising and a customer service-centric attitude. The Digital Sales Coordinator reports to the Senior Ad Operations Traffic Manager.

Responsibilities:

Customer Service Job Duties:

• Responsible for accurately handling, and solving customer inquiries


• Acts as a liaison between customers and fulfillment teams, either internally or through third-party providers/vendors 


• Resolve issues by taking the appropriate action, and knowing when to escalate issues to a management level


• Must be able to organize and schedule calls, and client communication

Digital Coordination Duties:

• Monitor, audit, and approve orders for correct coding and all required details


• Traffic and maintain new requests and order modifications between ordering and production systems 


• Coordinate and collaborate with internal fulfillment teams to meet benchmarks and ensure deadlines are met.


• Regularly communicate progress updates with internal and external stakeholders 


• Become adept on day-to-day processes related to the function of the role and advise others on best practice


• Gain an understanding of display and video programmatic tactics including retargeting, CTV and more


• Attend and participate in regular staff meetings and product trainings


• Support various teams within the agency creating production orders, preparing documents, and executing projects as assigned by management


• Other duties and projects as assigned

Requirements:

• Excellent written and verbal communication skills


• Reading comprehension and problem-solving skills 


• Organizational skills, attention to detail, and a sense of urgency are a must


• Be coachable, curious, and solution-oriented


• Ability to work and perform successfully in a fast-paced, hybrid (in-person and remote) environment 


• Must have strong listening skills, and be empathetic and able to effectively relate to clients


• Must be able to maintain composure in stressful situations, and be proficient in finding solutions and diffusing customer service situations


• Must have a strong working knowledge of MS Office Suite, specifically Outlook, Word, and Excel (or similar software)


• Digital/Ad Operations experience a plus


• Digital Analytics/Reporting experience a plus


• Operative.One, JIRA, or other order/ticket management system experience is a plus


• This role is located in Schenectady, NY